Contact Us


Check out our Frequently Asked Questions to find the answers to some common questions.


Contact us via email with general comments, to inquire about our products and services, for technical support, or to report internet fraud.

Call Us

For all banking questions or to be connected to a specific branch, please contact us at 913-266-9090 or 800-962-3503.

  • Credit Card Customer Service 888-530-3626
  • Debit Card Customer Service 800-962-3503
  • Report Lost or Stolen Credit Card 800-444-6938
  • Report Lost or Stolen Debit Card 800-395-0637
  • User ID/Password Help or Technical Assistance 877-932-3626
  • Hearing Impaired Customers with TDD Equipment 855-827-9660
  • Request Cardmember Agreement 888-530-3626


Contact us by mailing correspondence to one of the following addresses:

For credit card payments:

  • Bankcard Payment Processing
    P.O. Box 2557
    Omaha, NE 68103-2557

For all other correspondence and payments:

  • First National Bank P.O. Box 7428 Shawnee Mission, KS 66207